Privacy policy

Last updated: September 8, 2026

Lumen Arte operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Lumen Arte is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described in this Privacy Policy.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and what applicable law allows or requires, we may collect or process the following categories of personal information, including inferences drawn from this personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers; payment card information; financial account information; transaction details; payment method; payment confirmation; and other payment-related information.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including the items you view, add to your cart, save to your wish list, or purchase, return, exchange, or cancel, as well as your past transactions
• Communications with us including information you provide when communicating with us, such as when you submit a customer support enquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology or when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalising, and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and items of interest, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and provide a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalise and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or post, and showing you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased, added to your cart, or other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other account information with anyone.
• Communicating with you. We use your personal information to provide customer support, respond to your requests, deliver services effectively, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment, and shipping.
• With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for personalised advertising and marketing based on your online activity with different merchants and websites. You can exercise your right to opt out of these uses here
• When you direct us, request it, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or insolvency, to comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar requests, to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your own. In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your information for these purposes. To learn more about how Shopify uses your personal information and about any rights you may have, please see the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and users of those third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of these links does not, by itself, imply endorsement of the content on those platforms or of their owners or operators, except as stated on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right to access. You may have the right to request access to personal information we hold about you.
• Right to deletion. You may have the right to request that we delete personal information we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Right to opt out of the sale or sharing of data for personalised advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the processing of your personal information for purposes considered to be “targeted advertising” under applicable privacy laws. You can exercise your right to opt out of these uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat the signal as a request to opt out for the device and browser you use. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than the Global Privacy Control signal, we do not recognise other “Do Not Track” signals that may be sent from your web browser or device.
• Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option shown in our emails. If you opt out, we may still send you non-promotional emails, such as messages about your account or orders you have placed.

You can exercise any of these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and about any rights you may have, including rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised agent to submit requests on your behalf in order to exercise your rights. Before accepting a request from an agent, we will require proof that you have authorised the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within a reasonable period, as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here.

International transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contract issued by the relevant UK authority, as applicable, unless the transfer is to a country that has been recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, call us at , email us at info@lumenarte.shop, or contact us at 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States. For the purposes of applicable data protection law, we are the data controller of your personal information.